Beyond angry and I will post negative reviews on every site that I can find. Are you kidding? So, in the meantime, I have no virus or malware protection, and I am inundated with ad's. They said another 7-10 business days! They have limited staff due to Coronavirus and everyone is working from home? How does that even happen to a tech company?!! No capability to work from home.

I am paying for this service that I don't even have. I since spent another hour on a chat with Norton trying to find out when Norton Support is going to rectify the issue and get Norton replaced on my computer. They had to remove Norton from my computer as a part of the exercise. In the end, my computer function had been so negatively impacted by Norton Support that Dell had to do a complete factory reset on my laptop. I ended up having to spend another 5+ hours on the phone with Dell Support.

I had 2 more 3+ hour phone calls, with the Support person telling me in the end that he could not fix the issue and that the issue had to get raised to their engineering team and that I would hear back from them in 7-10 days! The support person had enabled and disabled dozens of settings on my computer so that my computer function was negatively impacted.

Another 3 hour phone call, with the issue supposedly fixed. The same issue with error messages occurred again in February. I spent 3 hours on the phone with Norton Support for them to correct the issue. I began getting error messages on my laptop saying that my subscription has lapsed, which it had not, and that the virus protection programs could not run or update. My subscription auto-renewed in January 2020. April 2020-I have been a Norton customer for years.

What is norton total protection